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Product FAQs

What is your warranty, terms and conditions?

Our warranty, terms and conditions can be downloaded under the resources section of our website.

Where do I find your finishes and how can I see samples?

Finish options can be found under Finishes in the Resources section of our website. If you would like finish samples sent to you, request them by contacting Structura.

How do I get a quote?

Please reach out to the sales representative in your area for pricing. You can use our rep finder tool at the top of our website to find your closest representative. 

Can I supply my own anchor bolts for your poles or do I have to use yours?

Some, but not all, of our products require the use of our anchor bolts. Please ask at the time of placing your order.

What is your typical lead time?

With the exception of custom products, our typical lead time is 8 weeks.

Do you have IES files available for your lit products?

Yes, we have photometric files for most all of our products. They can be downloaded on each product page.

What light fixtures can I mount to your poles?

You are free to specify any lighting manufacturer’s luminaires on our poles. Your local Structura sales representative can help you with fixture options, too. Most fixtures will mount to one of our standard fittings. Often there is more than one option. If you need help, please contact us.

I don't see exactly what we need for my project. Who do I speak with about modifications or custom options?

Modifications to our products are quite common. This could be a unique size, mounting arrangement, or installation detail. We also work on custom projects from time to time. Contact us for help.

Do you accept credit cards?

We do accept credit card payments at a 4% fee.

How durable are your wood products?

We make some of the world’s most durable exterior products in wood, and back it up with industry leading warranties. To learn more about our wood, read the innovations in wood section on our website.

Are your poles designed for different wind loads?

Yes, poles are structurally engineered to withstand various wind loads, dependent upon the location of the project site. Wind tables are available for download on each product page.

Are your products certified?

All bollards are certified to the UL Standard. Light poles are designed to meet NFPA 70: National Electric Code and AASHTO Highway Structures Standards.

Can you provide custom colors?

Yes, custom color requests are common. Custom colors using the RAL color chart are preferred, however, color chip matching is also available. Extended lead-times and setup charges may apply.

Do Structura products meet the requirements of Buy America and Buy American?

Yes, our products are built and assembled in Lenexa, Kansas, and a majority of our products and componenets do meet the requirements of both Buy America and Buy American. Please inquire with us about specific products of interest. 

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